Payment, Shipping & Returns
Synergy Pacific Payment, Shipping & Returns Policy
Thank you for considering a Synergy Pacific product.
Please review our full Terms and Conditions of Sale.
The below information outlines some of the major trading, shipping and returns provisions from the complete documents listed above. For a comprehensive understanding of all Synergy Pacific terms and conditions, please read all materials before placing an order.
Online orders cannot be processed via the website at this time. However, you may like to place an order directly with Synergy Pacific via email or telephone. Please see the Contact Page for information.
The Payment terms listed within may be subject to change without notice. Please ensure you are aware of the full and current terms and can abide by these terms, before placing your order with Synergy Pacific.
Accepted Methods of Payment
Credit Card (Visa, Mastercard and Amex)
All credit card payments will be processed before dispatch.
Please find the bank account details listed on your invoice.
Synergy Pacific does not require a minimum order amount for any type of purchase.
Synergy Pacific does not accept part payments of invoices or cheques.
Typical payment terms are set out below.
For all retail sales, full payment of both the order and shipping amount is required before dispatch. Tracking information will be emailed once your order is dispatched.
The Synergy Pacific shipping policy covers all sold items to be freighted, including single or bulk orders.
We endeavour to process all orders within a 24 hour period, during normal business hours 9 am-5 pm Monday to Friday. Orders are not shipped or delivered on weekends or public holidays. Short delays may occur if the product is not in stock. If we are experiencing a high volume of orders, packing may be delayed. If an order cannot be filled for any reason, or if a significant delay in packing/shipping will occur, Synergy Pacific will notify you by phone or email.
For custom orders: Custom orders take approximately 12 weeks to produce once we have received final confirmation of all particulars/measurements. Please contact us and supply your custom specifications to receive an accurate estimated timeframe for manufacturing and delivery. We require a 30% deposit at the time of order placement with the balance payable before dispatch.
Domestic (Australia) Shipping
Synergy Pacific will notify you via email once your order has been dispatched. The email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the carrier’s website. All orders are delivered via registered courier and will require a signature unless prior arrangements have been made.
Please get in touch for a quotation if you require international shipping.
Shipping charges for your order will be calculated and displayed at checkout.
Freight charges are calculated on the weight and size of your packed order, plus your location and type of delivery required ie. overnight, express, standard etc. We select the most cost-effective available courier option based on your requirements.
Once you have placed an order, Synergy Pacific will email an order confirmation invoice which includes shipping costs.
For retail or new or infrequent trade/wholesale customers, the shipping charges will be estimated upfront, advised on your order confirmation invoice, and billed to your tax invoice. Total payment of both the order and shipping amount is required before dispatch. Tracking information will be emailed once your order is dispatched.
Synergy Pacific will notify you via email once your order has been dispatched. The email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the carrier’s website. All international customers are responsible for the customs or import fees and taxes within their own country. Please check with your country's customs office to determine what these additional costs will be before purchasing. Synergy Pacific is legally bound to declare the full dollar value of item/s on international parcels and declare them as merchandise. Please do not ask for a lesser value than the actual purchase price to be included on custom declaration forms, as refusal may offend.
Delivery times will vary depending on your location, size of order and type of delivery service required ie overnight, express, standard etc.
Synergy Pacific is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Synergy Pacific is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Synergy Pacific will only accept a return if an incorrect product was delivered. Items may not be returned due to colouration issues, as colours vary from screen to screen. Any faulty item will be dealt with on a case-by-case basis. Incorrect or faulty products must be notified in writing to Synergy Pacific within 3 business days of receipt. Any returned product must be unused, in its original packaging and its original, resalable condition.
P&P is not refunded or paid for by Synergy Pacific unless an error in processing was made. In this instance, a receipt of the postage costs must be made available to Synergy Pacific within a reasonable time frame otherwise your refund payment/replacement order may be delayed.
Synergy Pacific does not accept returns for damages incurred during shipping. All items are checked and packaged securely before dispatch. If your order has arrived in a damaged state, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.